Shipping Policy

Order Processing

All orders are processed within 1–3 business days after payment has been confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. If there is a significant delay, customers will be notified as soon as possible.

Shipping Time

Estimated delivery times vary depending on the shipping method selected and the destination. Once your order has been dispatched, you will receive a shipping confirmation along with tracking information, where available.

Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control, including weather conditions, customs processing, or carrier delays.

Shipping Rates

Shipping charges are calculated and displayed during checkout before your order is completed. Any applicable shipping fees will be clearly shown prior to payment.

Order Tracking

If tracking is available for your shipment, a tracking number will be provided once your order has been shipped. Tracking information may take up to 48 hours to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

If an order has not yet been shipped, please contact us as soon as possible to request an address update.

Lost or Delayed Shipments

If your shipment appears to be delayed or lost, please contact us. We will work with the shipping carrier to investigate the issue and assist in resolving it whenever possible.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damaged package and items. We will review the issue and provide an appropriate resolution.

Failed Delivery Attempts

If a package is returned due to an unsuccessful delivery attempt, refusal of delivery, or an incorrect address provided by the customer, additional shipping charges may apply for reshipment.

Customs, Duties, and Taxes

Any customs duties, import taxes, or other fees imposed by local authorities are the responsibility of the customer, unless otherwise stated at checkout.

Contact

If you have any questions regarding shipping or your order, please contact our customer support team through the contact information provided on our website.